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Why Outsource?

Outsourcing IT support or the entire infrastructure has two main benefits. Reliability and a reduced total cost of ownership. Our clients benefit from access to highly skilled personnel 24 hours a day. It is highly unlikely that an individual alone will have the skill and knowledge to deal with every issue in the most efficient way. It is for this reason that we have a carefully selected team with expertise in all aspects of IT.

The total cost of ownership is significantly reduced as there is no longer the need for our clients to employ IT personnel. This is even more so the case if a total outsourced solution is implemented. For a single monthly fee the entire infrastructure is provided and maintained by Rockford. A total outsourced solution enables our clients to use the most current hardware and software available without an initial investment.

RSA

RSA [regular system administration] is designed to ensure clientÕs IT is running at all times. RSA is a proactive approach to IT support as opposed to the usual reactive approaches that basically include repairing systems when they fail. RSA is carried out at times that do not affect the running of the system. If critical updates are to be applied then this is done so out of hours.

Outsourcing - Remote Administration and Support

Cost Effectiveness
Reliability - the system is run by a team of experts
Latest innovations at your fingertips
Peace of mind
Help and advice from leading IT Experts
Complete IT Solutions
Administered and supported remotely through ISDN, DSL or cable
Highly secure remote access over IPSec tunnels or digital dial-back systems
Flexible support packages
Complete system administration to spot potential problems before they occur
24/7 Support