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Q: What is the benefit of remote support to my business?

A: Rockford IT provides 99% of support by remote means, in which the support desk would, with permission, connect to customers PCs and servers remotely over secure, direct channels, giving immediate on-screen support and assistance plus essential out of­ hours updates and maintenance. The benefit to this service is that it ensures its customer’s networks are able to run efficiently, reliably, and with the­ highest possible uptime. Should any problems be unable to be fixed remotely, an engineer visit can be simply arranged.