Both James and David bring with them a combined 18 years of expertise from Managed Service Provider, ACS Syan, and Ben has experience from a previous EDS/HP role.

Their roles within Rockford IT will be 1st and 2nd in line support for Rockford’s 12 hour and 24 hour IT Support service, as well as assisting on the proactive monitoring and reporting of customers systems to ensure any potential problems are dealt with before they occur. James has taken the role of Service Desk Manager to ensure Rockford’s service is as efficient as possible, maintaining its high customer satisfaction levels and meeting service level agreements.

Tom Sykes, Rockford’s Managing Director, comments on the new additions to the team; “We are delighted to gain such a great mix of new starters, all equipped with the right experience and frame of mind to ensure we can continue to provide our customers with an efficient and unbeatable service.”