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Customer Care

Rockford believes strongly that the success of any IT solution is based on two aspects. The initial design and implementation and the maintenance that follows. For maintenance and support to be efficient Rockford forms a close working relationship with their clients. Clients are designated two personnel within Rockford who suit the network and people they will be looking after. These personnel will be in regular contact with the client.

Rockford's telephone lines are answered twelve hours a day (7:30 - 19:30) by support personnel. The reason for this is that usually clients who are working before or after the usual 9 - 5 are doing so because it is important and need to be completed. If the IT were to fail Rockford are available to ensure it is up and running again ASAP.